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Public Education Forum

This forum is for members of the public to create and post their question/inquiry. Once posted, please allow a designated team of counsels to provide an appropriate response in 24/48 business hours. This is an open forum and accessible to all members of the public and UCICA members to share IRPA or related information. Post or response on this forum should not be considered a legal opinion or advice on any legal matter. 

  • Member of the public and the UCICA are requested not to share personal or confidential information on this forum.
  • This forum should not be used to communicate as a messaging service to and between public members or the counsel(s).
  • Advertisement of any kind is prohibited on this forum.

How to create or comment on a post:

  1. Members of the public can read and comment on any topic 
  2. Members of the public/UCICA have the authority to create a comment (UCICA Membership is FREE for the public and Immigration Professionals)
  • 5 Sep 2017 3:57 PM | UCICA Manager (Administrator)

    Service for the public:

    1. If the incident is reported via this system and under this regulatory scheme, UCICA will provide the public access to all information and resources pursuant to the given “regulations” as well as services as mentioned in UCICA Services for the public, on a no-fee basis to the public.
    2. UCICA does not charge fees for any service or representation directly or indirectly to the client.
    3. Any fee or service/representation arrangement will be/is made between the public and their respective authorized representative.
    4. Members of the public may invoke UCICA’s independent programs via this link at any time, and UCICA will make separate arrangements to protect the public via the given program. Use this link for other programs at your service

    Incident reporting and service protocol

    Once the incident (absent/leave/change) is reported by any representative or the client has failed to communication with the representative and contact UCICA pursuant to retainer agreement clause the following procedure will automatically be adopted as soon as possible.

    1. The UCICA manager will contact the client as soon as possible via phone or email and provide an update on the status of his/her request and information to connect with the system or other means for the required support/service.
    2. The UCICA manager will contact the RCIC on record and his/her designated authorized representative(s) simultaneously to coordinate and contact the client and to provide information to connect via UCMS.
    3. The UCICA manager will constantly monitor the communication and service process according to the required policy and will assist all parties on demand.
    4. The UCICA manager will keep this service channel open until the client is satisfied and the matter is closed according to the specific regulations.
    5. There is no limit on the number of matters or incidents reported during the subscription period.
    6. UCICA will keep the UCMS record for related incidents for six years from the date it was closed.

    For Public: Click here to report incident to UCICA

  • 3 Sep 2017 9:32 AM | UCICA Manager (Administrator)

    Practicing law as a lawyer or an Immigration Consultant require a mandatory licensing from a Canadian regulatory/licensing body.

    For example, a Canadian Lawyer must have his/her active membership with a Canadian Provincial Law society, such as Law Society of Upper Canada in Ontario and Law Society of BC in British Columbia. Every Canadian province has its own law society to issue licenses to lawyers. A Canadian lawyer regardless of his/her licensing jurisdiction can practice law all over Canada within certain limitations as set by the respective law societies. Every licensed lawyer is issued a license number to identify him/her.

    Similarly, there is another federal licensing body in Canada the "ICCRC" which is responsible to regulate the Immigration consultants profession. ICCRC issues license to an Immigration consultant which also has a number to identify him/her. The ICCRC regulations also permit its member to appoint an agent to deal with his/her client outside Canada. All members of the ICCRC and their agents must follow agent regulations. 

    Few tips for the public to identify serious concerns:

    1. All lawyers or Immigration consultants must provide their full legal name and license number when dealing with clients, courts, Immigration office and in any client representation situation.
    2. All lawyers or Immigration consultants must document every communication with the client and protect the privacy and confidentiality of the client. They are required to keep a record of this communication or file record for 5 to 6 years.
    3. If a lawyers or Immigration consultant has a website they must provide their licensing credentials within for the public to verify their status. If you see a website which has no information about the legal professional such has his/her name license number and details of his/her agent if any and direct contact details, that is against their licensing regulations and must be reported. 
    4. If a lawyers or Immigration consultant is asking you to pay a case fee without a retainer agreement that is against their licensing regulations and must be reported. 
    5. If a lawyers or Immigration consultant has taken a fee from you to represent you in any legal matter, they must provide you a receipt and a statement of account as soon as possible and keep doing so periodically to report the disbursement activity for your record. If you don't see such process being adopted, it is a concern and also against their licensing regulations and must be reported. 
    6. If a lawyers or Immigration consultant has been paid for any legal service, they have a legal obligation to answer your reasonable questions and related inquiries within a reasonable time or as soon as possible and be in contact with you on regular basis to provide an update on your matter. If your legal professional is no longer answering your messages or communication, this should be a serious concern as well as against their licensing regulations and must be reported. 
    7. If a lawyers or Immigration consultant is representing you with or without fee, they must provide you/client copy of all filing record and communication to and from the Immigration office or court or the opposing party. If you have not received any copy for your record from your counsel you may ask them to provide that and if they do not entertain your request or provide a reasonable answer, that is a serious concern. This action of your counsel is against their licensing regulations and must be reported. 
    8. As a client, you have a legal right to fire your current counsel with or without reason and request them to transfer the file to a new counsel or to you. In that case, it is the counsel's as well as client's responsibility to inform the proper court or the authority for such withdrawal or termination. Your lawyer or Immigration consultant cannot refuse you to hand over the file record even if you owe them a fee. 

    The public is encouraged to keep these common points in mind when dealing with a Canadian legal professional for their own interest. 

    How can UCICA assist the public in such situations?

    In general, it is the responsibility of respective licensing body to provide a system for the public to report such activity and then the member will be investigated and disciplined if funds guilty. All Canadian law societies and the ICCRC have related information on their website. Members of the public are encouraged to adopt the given process.

    You don't need a lawyer or legal representative to file a report or complaint against your counsel. This is a free service.

    However, if you need assistance in understanding the process and know your legal rights and options before engaging is such reporting, UCICA can provide this service to you at no cost. Simply use following link and submit your service inquiry. 

    Public Service Request Form


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