Service for the public:
- If the incident is reported via this system and under this regulatory scheme, UCICA will provide the public access to all information and resources pursuant to the given “regulations” as well as services as mentioned in UCICA Services for the public, on a no-fee basis to the public.
- UCICA does not charge fees for any service or representation directly or indirectly to the client.
- Any fee or service/representation arrangement will be/is made between the public and their respective authorized representative.
- Members of the public may invoke UCICA’s independent programs via this link at any time, and UCICA will make separate arrangements to protect the public via the given program. Use this link for other programs at your service
Incident reporting and service protocol
Once the incident (absent/leave/change) is reported by any representative or the client has failed to communication with the representative and contact UCICA pursuant to retainer agreement clause the following procedure will automatically be adopted as soon as possible.
- The UCICA manager will contact the client as soon as possible via phone or email and provide an update on the status of his/her request and information to connect with the system or other means for the required support/service.
- The UCICA manager will contact the RCIC on record and his/her designated authorized representative(s) simultaneously to coordinate and contact the client and to provide information to connect via UCMS.
- The UCICA manager will constantly monitor the communication and service process according to the required policy and will assist all parties on demand.
- The UCICA manager will keep this service channel open until the client is satisfied and the matter is closed according to the specific regulations.
- There is no limit on the number of matters or incidents reported during the subscription period.
- UCICA will keep the UCMS record for related incidents for six years from the date it was closed.
For Public: Click here to report incident to UCICA